Refund policy

30-day returns
You have 30 days from the day your order arrives to ask for a return. This applies to everything we sell, including items on sale.

What we need
The item must be unused, in the condition you received it and in its original packaging, with your order number as proof of purchase.

How to start a return
Email support@brisbanemarqueesales.com.au with your order number and what you would like to return. If your return is accepted, we will send you a prepaid return shipping label and instructions on where to send it. Return postage is on us, including change-of-mind returns. Please wait for our confirmation before sending anything back, because we cannot accept parcels we were not expecting.

Damaged, faulty or wrong items
Please check your order when it arrives and email us straight away if anything is damaged, faulty or not what you ordered. A photo helps. We will make it right with a repair, replacement or refund, as the Australian Consumer Law requires.

Exchanges
The quickest way to change size is to return the item you have and place a new order for the size you want. Email us first and we will help you choose the right size.

Refunds
We will email you once your return has arrived and been inspected. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If more than 15 business days have passed since we approved your refund, please email us.

Your rights under Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions
Email support@brisbanemarqueesales.com.au. Brisbane Marquee Sales, ABN 18 166 916 903.